Frequently Asked Questions

We combine data-driven performance marketing with premium creative production. Unlike traditional agencies, every campaign decision is backed by analytics, and we're obsessed with ROAS — not vanity metrics. We also operate with radical transparency, giving you full visibility into your campaigns at all times.

We work with businesses across a wide range of industries including e-commerce brands, SaaS companies, local businesses, real estate firms, healthcare providers, coaches and consultants, financial services, and enterprise organizations. If you sell a product or service and want more customers, we can help.

Our headquarters is located at 3819 Fieldstream Dr, Olive Branch, MS 38654, United States. We serve clients nationally and internationally, with remote team members across multiple time zones to ensure responsive support.

Yes, we work with clients globally. Our team has managed campaigns targeting audiences in North America, Europe, Asia-Pacific, and the Middle East. We have expertise in international targeting, cross-currency ad spend management, and multi-language creative production.

We manage advertising on Meta (Facebook & Instagram), TikTok, LinkedIn, and X (Twitter). Our Full Growth Retainer packages cover all platforms. You can also engage us for single-platform management if you're just starting out or want to expand to a new channel.

Yes. Our Social Media Growth Packages and Full Growth Retainers include organic content creation, scheduling, community management, and engagement growth across your social platforms. We believe in combining paid and organic strategies for maximum long-term impact.

We handle all creative production in-house. Our creative team produces videos, static images, motion graphics, and UGC-style content tailored for each platform. All our paid media packages include ad creatives. You can also engage our Creative Production service as a standalone offering.

Every client starts with a discovery phase where we audit your current marketing, analyze your competitors, define your ICP (ideal customer profile), and build a custom growth roadmap. From there, we develop a structured testing framework to rapidly identify your highest-performing audiences, creatives, and offers before scaling.

Yes. Traffic is only half the equation — your landing pages must convert. We provide CRO (conversion rate optimization) consulting, landing page recommendations, and for our Growth Engine and Elite retainer clients, we build and optimize dedicated landing pages designed to maximize campaign performance.

Most clients see early performance signals within 2–4 weeks. The first 30 days are typically our learning and testing phase. Significant ROAS improvements and consistent lead flow usually manifest within 60–90 days as we complete our creative testing and audience optimization cycles.

Results vary by industry, offer, and market. However, our average client sees a 380% improvement in ROAS within 90 days of working with us. E-commerce clients typically achieve 4x–7x ROAS on Meta, while B2B clients on LinkedIn see dramatic reductions in cost per qualified lead. We'll give you realistic projections based on your specific situation in our free consultation.

We build custom reporting dashboards giving you real-time visibility into all key metrics: spend, impressions, clicks, CPM, CPC, CTR, conversions, CPL, CPA, and ROAS. You receive weekly performance summaries with actionable insights, and monthly strategy reviews where we discuss results and plan the next month's approach.

No ethical agency can guarantee specific ad results since platforms, algorithms, and market conditions are outside anyone's full control. What we can guarantee is our commitment to relentless optimization, transparent reporting, and proven methodologies that have consistently delivered exceptional results for our clients. We also provide realistic projections based on your industry benchmarks before you invest.

We have an initial 90-day onboarding period which allows adequate time for our testing frameworks to generate meaningful data and for optimization to take effect. After that, we operate on month-to-month agreements. We earn your continued business through results, not contractual lock-ins.

We recommend a minimum ad spend of $3,000/month for single-platform Meta campaigns and $5,000/month for multi-platform campaigns. Ad spend is separate from our management fees. Larger budgets unlock faster testing cycles and more aggressive scaling opportunities. We'll recommend the optimal budget for your goals during our consultation.

No. Our management fees cover strategy, creative production, campaign setup, daily management, reporting, and optimization. Ad spend goes directly to the advertising platforms (Meta, TikTok, LinkedIn, X) and is billed to your own ad account. This model ensures complete transparency — you always own your data and campaigns.

Our refund policy is detailed on our Refund Policy page. In general, due to the custom nature of our services and the labor invested in strategy and campaign setup, management fees are non-refundable after service delivery has commenced. We encourage all prospective clients to review our full refund policy before signing.

After signing, you'll complete our onboarding questionnaire and grant us access to your ad accounts. We schedule a 60-minute strategy kick-off call where we dive deep into your business, goals, and competitive landscape. Within 7 days, you'll receive your custom growth roadmap. First campaigns go live within 14 days of onboarding completion.

We handle everything — that's the point of a full-service agency. Your involvement is primarily in the initial strategy phase and periodic approvals of new creative directions. Most clients spend 30–60 minutes per week reviewing our reports and joining our weekly or bi-weekly strategy calls.

Every client gets a dedicated Account Manager as their primary point of contact. Depending on your package, you'll also have access to a Performance Strategist and Creative Lead. We don't have junior interns running accounts — your campaigns are managed by experienced professionals.

Simply fill out our contact form at cbertone.org/contact or call us at +1 (479) 391-9888. You can also email us directly at hello@cbertone.org. We'll schedule a free 30-minute strategy consultation where we assess your business and present a custom growth plan — completely free and with no obligation.